Refunds & cancellations

Scope

This policy covers Virtualnetapp technical analysis training: the Confluence Entry Intensive, private chart mentoring, and weekly chart clinics. It does not cover goods, software licences, or subscription products — we do not sell those.

Cooling-off and consumer rights

Nothing here limits your rights under the Australian Consumer Law where services fail to meet a consumer guarantee.

Intensive deposits

A deposit of AUD 350 holds your intensive place. Deposits are non-refundable once paid, except where we cancel the session or Australian Consumer Law requires otherwise. The remaining balance is due seven days before day one.

Full refund eligibility (intensives)

You may receive a full refund of amounts paid (including deposit) if:

• We cancel or permanently postpone your intake and cannot offer a suitable alternative date within sixty days
• We make a material change to format (for example, converting a confirmed studio seat to remote without your agreement) and you withdraw

Partial refunds (intensives)

If you cancel in writing:

• More than fourteen days before day one: balance payments are refunded; the deposit is retained
• Fourteen days or fewer before day one: no refund of deposit or balance, unless we successfully fill your seat, in which case the balance (not the deposit) may be returned

Mentoring and clinics

Single mentoring sessions and drop-in clinics may be cancelled or rescheduled without charge if you give at least forty-eight hours’ notice. Cancellations inside forty-eight hours, or no-shows, are charged in full.

Four-session mentoring packs and four-week clinic blocks: unused sessions cancelled with forty-eight hours’ notice remain available for eight weeks from first purchase; after that they expire without refund. No-shows consume a session.

Work already started

Once an intensive day or mentoring session has begun, that portion is non-refundable. Pre-work materials already issued remain yours for personal use; their value is not itemised for partial cash refunds.

Purchased materials

Printed workbooks supplied at a session are included in the fee. Replacements after loss may be charged at print cost. We do not sell standalone material kits online.

Rescheduling

You may request one complimentary reschedule of an intensive to a later published intake if seats exist and notice is given at least fourteen days ahead. Mentoring reschedules follow the forty-eight-hour rule above.

No-shows

Failure to attend without notice is treated as a late cancellation. No refund applies for that booking.

Refund process and timing

Email info@virtualnetapp.digital with your name, program, and booking date. Approved refunds are returned to the original payment method within ten business days of approval. Bank processing times may add several days.

Exceptions

We may consider compassionate exceptions for serious illness or bereavement with supporting detail at our discretion. Trading losses after training are never grounds for a refund.

Contact for refund requests

info@virtualnetapp.digital · (02) 6165 0013 · 26 Blairgowrie Avenue, Dairymans Plains, New South Wales.